Privacy policy

Privacy Policy

The Privacy Policy of Meubles Woodstock & cie Inc. governs your use of the website Please read it to understand the practices of Meubles Woodstock & cie Inc. regarding the use of personal information.

Meubles Woodstock & cie Inc. places great importance on the trust you have in us, which is why we have implemented very strict measures to control and preserve the personal information you provide us. This statement sets out our policy for protection and use of personal information of users of the website. By using the website, you agree to comply with the practices described in this Privacy Policy.

What information do we (Meubles Woodstock & cie Inc.) collect?

All the information we collect about you is used to provide you with an optimal customer experience. In particular, the information collected enables Meubles Woodstock & cie Inc. to offer visitors to the website a personalized and enjoyable shopping experience. The information we collect includes:

  • Information you give us: Meubles Woodstock & cie Inc. receives and retains all the information you enter on or provide to us in any other way. You always have the choice not to provide this information. However, please note that not disclosing certain information may prevent you from accessing certain services offered by Meubles Woodstock & cie Inc., including our main activity, online product purchase. In this case, if you wish to purchase one of our furniture items but do not want to disclose your personal information on the website, please contact our customer service and we will proceed with the order by phone. Please be aware that the information you give us is always used for the purpose of improving our customer service, personalizing our offers to what you might like, or assisting with communications with you.
  • Automatically collected information: Woodstock & cie Inc. receives and stores certain information when you communicate with us. We use cookies that allow us to obtain certain information when your browser visits the website
  • Information by email: We collect your email address in order to send you information related to your order and to communicate with you to give you the status of your order. During your order, you can choose to subscribe or not to our newsletter. If you have checked that you wish to subscribe to marketing, but no longer wish to receive promotional communications by email from us, you can still unsubscribe from our mailing list by clicking on "I no longer want to receive emails from" at the bottom of the last email received from us.

* Cookies are unique identifications that we transmit to your device, to allow our systems to recognize your device and offer you services, personalized advertising campaigns on other websites, as well as setting aside items in your cart between visits. The "Help" section of most browsers tells you how to prevent your browser from accepting new cookies, how to be notified when you receive a new cookie, or how to block all cookies. Because cookies allow you to take full advantage of some of the essential features of, we recommend that you leave them enabled. For example, if you block or reject our cookies, you will not be able to add items to your cart, place an order, or use certain services offered by Meubles Woodstock & cie Inc. that require you to register.

    Confidentiality of collected information

    As we stated above, we attach great importance to respecting your privacy and we do everything in our power to respect the trust you place in us. That is why we do not engage in any commercial activity that involves the sale of personal information to third parties or anything that could come close to it. The information we keep about you is a key element of the business activity of Meubles Woodstock & cie Inc. and nothing else.

    The only circumstances under which your personal information may be shared with third parties are as follows:

    • Service providers: Woodstock & Co. Furniture Inc. sometimes retains the services of companies to perform certain tasks on its behalf. These tasks may include delivering packages, sending email or postal mail, data analysis, assisting Woodstock & Co. Furniture Inc. in marketing, providing search results and links (including advertisements and paid links), and processing credit card payments. These service providers only have access to information that is relevant to the performance of their tasks and cannot use this information for any other purpose.
    • Transfer of business or activities: In the event that Woodstock & Co. Furniture Inc. were to sell or acquire businesses or other commercial entities, customer or user information from may be transferred to the new owner. However, this information remains governed by any previous privacy statements prior to the acquisition or sale. Additionally, if Woodstock & Co. Furniture Inc. were to be acquired, customer information would be transferred as an asset.
    • Protection of the interests of Woodstock & Co. Furniture Inc.: Woodstock & Co. Furniture Inc. may disclose personal information and information recorded in its customers' accounts when deemed appropriate to comply with the law, enforce its terms of use or other agreements, or protect the rights, property, or safety of Woodstock & Co. Furniture Inc., its customers, users of, or other parties. This disclosure policy includes the transmission of information to other companies or organizations to prevent fraud and reduce risks related to credit card transactions. Of course, Woodstock & Co. Furniture Inc. does not sell, rent, share, or disclose in any way its customers' information that would identify them for commercial purposes that would violate Woodstock & Co. Furniture Inc.'s commitments described in this Privacy Policy.
    • Other: In cases other than those mentioned above, Woodstock & Co. Furniture Inc. will always ask for your consent before using your personal information or disclosing your personal information to third parties. Note that you always have the option to refuse to disclose your personal information.

    Protection of your personal information

    Woodstock & Co. Furniture Inc. secures the confidentiality of your personal information on the Internet. Unfortunately, it is impossible to guarantee 100% security of information, even though Woodstock & Co. Furniture Inc. takes all measures to ensure that no breaches occur in the system protecting the results. Since the security of your information cannot be guaranteed by Woodstock & Co. Furniture Inc., you agree to transmit this information at your own risk.

    For optimal protection of your information, you must prevent any unauthorized access to your account password and computer. Additionally, you should log out of your session as soon as you finish using a shared computer.

    Age limit for the use of

    Individuals under the age of 18 cannot use the website without the permission of a parent or legal guardian. If the user of is under 13 years old, Meubles Woodstock & cie Inc. requests that no personal information be entered, even with the permission of a parent or legal guardian. Please note that we cannot automatically block access to those under 13 or under 18 who are not accompanied by a parent or legal guardian. In this regard, you understand that Meubles Woodstock & cie Inc. does not knowingly collect information from children under 13 years of age and in no way intends its site for children under 13 years of age.

    What are my privacy options?!

    You have the choice not to provide your personal information to Meubles Woodstock & cie Inc., even if it is necessary to make an online purchase or add an item to your wish list on the website If you wish to purchase a Woodstock & cie furniture item while keeping your personal information to yourself, you must contact our customer service by phone and a representative will fill out an order form and process the payment by phone with your credit card number.

    If you do not want to receive email communications from Meubles Woodstock & cie Inc., please update your preferences on the Email Profile page, accessible from the footer of Meubles Woodstock & cie Inc. newsletters or from the footer of the website

    If you wish to change the settings of your web browser regarding cookies, the "Help" section of your web browser can usually guide you through the process.


    Terms of Use, Notice and Revision

    If you choose to visit the website, your visit, as well as any dispute related to privacy matters, is governed by this Privacy Policy, in addition to our Terms of Use, particularly with regard to limitations of liability, dispute resolution through arbitration, and application of the laws of the Province of Quebec, Canada. For any questions, concerns or complaints, please write to us describing the situation as best as you can and a representative of Meubles Woodstock & cie Inc. will contact you within 24 hours to answer your questions.

    Meubles Woodstock & cie Inc. is constantly evolving, and all policies and methods are subject to change at our discretion. It is the responsibility of the user of the website to regularly check the website to stay informed of the latest changes to various policies, including the Privacy Policy and the Terms of Use, among others. Unless otherwise noted, this Privacy Policy governs all information related to you or your account. Meubles Woodstock & cie Inc. values the trust you place in us and is committed to not making any modifications to our policies and methods that could make the security of user information on the website less protected, without first obtaining the consent of the users concerned.

    Information provided by you:

    You provide Meubles Woodstock & cie Inc. with personal information when you conduct a search, place an order, create a wish list, submit feedback, participate in a contest, respond to a survey, enter information in "My Account," or contact Meubles Woodstock & cie Inc. In doing so, you may have provided Meubles Woodstock & cie Inc. with information such as your name, address, telephone number, credit card number, the name, address and telephone number of the people to whom your purchases were shipped, the content of reviews and emails you have sent to Meubles Woodstock & cie Inc., as well as certain financial information.

    Automatically collected information:

    Among the information that Meubles Woodstock & cie Inc. collects and analyzes are the IP address used to connect your computer to the Internet, your username, email address, password, information related to your system and connections, such as the version of your web browser, your time zone, versions of additional software to your browser, your operating system, and platform. Meubles Woodstock & cie Inc. also analyzes your purchase history (which Meubles Woodstock & cie Inc. sometimes correlates with the purchase history of other consumers to establish lists of best sellers, for example), the complete URL path to, through, and from the website, including the date and time of connection, the products you have viewed or searched for, and your cookie ID. Navigation information such as cookies, Flash cookies, or similar information on certain parts of the website is used for fraud prevention or other purposes. Meubles Woodstock & cie Inc. may also collect technical information to help identify your device for fraud prevention and diagnosis purposes.

    Information you have access to:

    The information that you can easily access on the website includes updated information about your recent orders, information that identifies you (name, email address, password, communication preferences, and address book), your payment options (information related to your credit cards, gift cards, and account balance), your email communication options, and your wish lists.