Delivery Policy

We know that delivery is an important part of your experience. Our goal is to make it simple, professional, and hassle-free. Below, you'll find all the information you need regarding production lead times, delivery options, and what to expect when receiving your order.

Production Lead Times

All of our furniture is made or prepared to order. The lead times below are estimates and are updated regularly.

Order Types

• Solid wood furniture: 8–10 weeks

• Sofas, armchairs, ottomans, and accent benches: 10–12 weeks

• Hammock chairs, samples, and chair cushions: 1–10 business days

Lead times may vary slightly depending on the time of year and production capacity. We always do our best to prepare your order as quickly as possible.

Delivery Fees

Delivery fees vary depending on the products ordered and your location.

They generally range from $15 to $150 + tax, although they may be higher for certain regions or special orders.

Your exact delivery fee will be calculated automatically at checkout.

Delivery Options

White Glove Delivery

Our White Glove Delivery service includes:

• Scheduled delivery by appointment

• Unpacking of your furniture

• Assembly and installation, when required

• Placement in the room of your choice

• Removal of all packaging before our team leaves

Our delivery team also ensures that your furniture is in perfect condition before leaving your home.

Warehouse or Showroom Pickup

Pickup is available for all of our products.

Locations:

• Warehouse: Terrebonne*

• Showroom: Blainville

* Pickup at the warehouse is by appointment only and subject to warehouse availability.

Parcel Shipping

Available exclusively for:

• Hammock chairs

• Samples

• Chair cushions

• Table linens

Delivery Area

White Glove Delivery is available throughout most of Quebec and Ontario.

If delivery is not available at checkout for your address, please contact us. We'll be happy to verify whether a custom delivery arrangement is possible. Additional charges may apply. In some remote areas, pickup may be the only available option.

How Your Delivery Works

Once your order is ready:

1. We Contact You

We'll reach out to offer you the next available delivery date in your area.

2. You Confirm Your Availability

Once your availability has been confirmed, we'll schedule your delivery.

3. You Receive Your Delivery Window

A few days before delivery, you'll receive a delivery window of several hours.

4. Delivery & Installation

Our team will:

• Deliver your order

• Place it in the room of your choice

• Assemble it if required

• Remove all packaging

If You're Not Available

If you're unavailable on the proposed delivery date, you have two options:

• Reschedule your delivery to our next route in your area; or

• Authorize someone 18 years of age or older to receive your order on your behalf.

We always do our best to accommodate your schedule; however, final delivery planning is based on our delivery routes.

Before Your Delivery

To ensure a smooth delivery, we ask that you:

Check Your Access

Please make sure your furniture can be moved safely into your home.

In particular, verify:

• Doorways

• Hallways

• Staircases

• Elevators

• Tight corners and access points

Inform Us of Any Special Circumstances

Please let us know at least 24 hours in advance if your delivery involves any special conditions, such as:

• Third-floor delivery without an elevator

• Out-of-service elevator

• Rear entrance only

• Construction or renovation work

Prepare Your Home

On the day of delivery:

• Access routes must be clear.

• During winter, walkways must be safe and free of snow or ice.

• Someone 18 years of age or older must be present throughout the delivery window.

On Delivery Day

When your order arrives, our delivery team will ask you to:

• Inspect your furniture;

• Confirm that it is free of visible defects or damage;

• Sign the delivery confirmation.

If you cannot be present, the person receiving the delivery on your behalf will be responsible for completing this inspection.

Delivery Access

It is your responsibility to ensure that the furniture can be delivered safely to its intended location.

If delivery cannot be completed due to access constraints that were not communicated in advance (such as insufficient dimensions, blocked access, unsuitable staircases, etc.), the furniture cannot be returned or refunded.

If you have any doubts, we encourage you to send us photos or measurements before placing your order.

Storage

When you place an order, we assume you will be ready to receive it as soon as it is completed, unless a later delivery date has been agreed upon at the time of purchase.

If you're ultimately unable to receive your order:

• We can store it free of charge for up to 30 days.

• After that, storage fees of $20 per piece of furniture per week will apply.

If your project is delayed (for example, due to new home construction), simply let us know at least 30 days before your expected delivery date.

Delivery Changes or Rescheduling

Need to reschedule your delivery?

Please notify us at least 48 hours in advance.

Otherwise, a fee of up to $150 may apply to schedule a new delivery.