Shipping Policy

Estimated current manufacturing/preparation times

Order Type Current timeframe (approximate)
Big order
(table, TV cabinet, and twin control*)		 4 to 8 weeks
Small single piece of furniture
(chairs, bench and coffee table)		 4 to 8 weeks
Tablets, hammock chair and samples 1 to 15 working days


We always prepare our customers' orders as soon as possible, however the times mentioned above, even if updated regularly, are approximations and can therefore sometimes be brought forward or extended. When you place an order with us, we assume that you are ready to receive your order as soon as possible, unless you have indicated to us that you want to receive your order from a later date (with mention of said date) when creating the order. If at the time we contact you for delivery, you are not ready to receive your order, we can store your order for a maximum of 30 days, after which you will be charged a storage fee.

Type of delivery offered

Type of delivery Order Type
White glove delivery Offered for orders including furniture or chairs
Pick up at the workshop (Terrebonne) Offered for large orders only (over $1000)
Shipping by mail (Canada Post) Tablets, hammock chairs and samples

What is white glove delivery?

The delivery service we offer you is a "white glove" delivery service. That is to say, our team delivers your furniture to your home directly by appointment. Our delivery service includes unpacking and assembling your order in the room of your choice. Delivery is carried out professionally and safely. Before leaving, the delivery people ensure that the room in which the furniture was assembled is as clean as it was before arriving and that none of your belongings have been damaged.

How White Glove Delivery Works

For white glove deliveries, once your order is ready for delivery, you will be contacted by email so that we can make a delivery arrangement with you in the coming days/weeks. To do this, we will offer you the next day on which we plan to deliver in your area. Once you have confirmed your availability on this day, we will reserve it and we will contact you a few days before your delivery to confirm your time slot (3 hours) during which you will have to make sure to be on site at the time of delivery.

Pick up at the workshop

The "shop pick-up" option is available for orders of larger pieces of furniture only. Please note that our workshop is located in Terrebonne and that the order pick-up period is on Tuesdays between 10:00 a.m. and 2:00 p.m. and that we operate by appointment only. If you choose the shop pick-up option, a fee of $50 plus taxes applies. This fee will be used to cover the packaging of your furniture in moving blankets.

Storage fees

When you place an order with us, we assume that you are ready to receive your order as soon as possible, unless you have indicated that you want to receive your order from a later date (with mention of said date) when creating the order. If at the time we contact you for delivery, you are not ready to receive your order, we will be able to store your order for a maximum of 30 days, after which you will be charged a storage fee of $20/piece of furniture/week.
In the event that the later date initially mentioned changes (a delay in a new construction for example), it is your responsibility to notify us at least 30 days in advance, otherwise the storage fees will be charged to you from the moment the later date initially mentioned is exceeded, at a rate of $20/item of furniture/week.


Delivery territory

“White glove” delivery is available across the vast majority of Quebec, with the exception of towns and villages located more than 300 KM from our head office (J7C 2G9).

We currently do not provide 'white glove' delivery to towns and villages located more than 300 KM from our head office (J7C 2G9).

However, for large orders (over $1,000), it is still possible to pick up your order at our workshop (Terrebonne) by appointment, Monday to Tuesday between 9 a.m. and 4 p.m. Please note that the furniture is disassembled to facilitate transport to your home.

You are outside our 300 km radius and would like to purchase one of the following products:

Chairs
Hammock chair
Tablets
Samples

It's possible! Contact us by email and we will give you a quote for delivery as soon as possible.


Delivery price

To find out the cost of order deliveries, please consult the following table. To find out your delivery area, find your postal code in the following table:

Zone 1 Zone 2*
Purchases over $500 $100 $150
Purchases between $250-499 $30 $45
Purchases between $100-249 $25 $35
Samples $10 $14

* Please refer to the table below to know your delivery address if located within which zone.
Zone 1
H1A, H1B, H1C, H1E, H1G, H1H, H1J, H1K, H1L, H1M, H1N, H1P, H1R, H1S, H1T, H1V, H1W, H1X, H1Y, H1Z, H2A, H2B, H2C, H2E, H2G, H2H, H2J, H2K, H2L, H2M, H2M, H2N, H2P, H2R, H2S, H2T, H2V, H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3E, H3G, H3H, H3J, H3K, K3L, H3M, H3N, H3P, H3R, H3S, H3T, H3V, H3W, H3X, H3Y, H3Z, H4A, H4B, H4C, H4E, H4G, H4H, H4J, H4K, H4L, H4M, H4N, H4P, H4R, H4S, H4T, H4V, H4W, H4X, H4Y, H4Z, H5A, H5B, H7A, H7B, H7C, H7E, H7G, H7H, H7K, H7L, H7M, H7N, H7P, H7R, H7S, H7T, H7V, H7W, H7X, H7Y, H8N, H8P, H8R, H8S, H8T, H8Y, H8Z, H9A, H9B, H9C, H9E, H9G, H9H, H9J, H9K, H9P, H9R, H9S, H9W, H9X, H0A, J5J, J5K, J5L, J5M, J5N, J5Y, J5Z, J6A, J6V, J6W, J6X, J6Y, J6Z, J7A, J7B, J7C, J7E, J7G, J7H, J7J, J7K, J7L, J7M, J7N, J7P, J7R, J7Y, J7Z, J8A, J0N, J0R, J2R, J2S, J2T, J2W, J2X, J2Y, J3A, J3B, J3E, J3G, J3H, J3L, J3M, J3N, J3V, J3X, J3Y, J3Z, J4B, J4G, J4H, J4J, J4K, J4L, J4M, J4N, J4P, J4R, J4S, J4T, J4V, J4W, J4X, J4Y, J4Z, J5A, J5B, J5C, J5R, J5T, J5W, J5X, J6E, J6J, J6K, J6N, J6R, J6S, J6T, J7T, J7V, J7W, J7X, J8B, J8C, J8E, J8G, J8H, J0J, J0L, J0P, J0S
Zone 2
G6P, G6R, G6S, G8T, G8V, G8W, G8Y, G8Z, G9A, G9B, G9C, G9H, G9N, G9P, G9R, G9T, G0X, G0Z, J1A, J1C, J1E, J1G, J1H, J1J, J1K, J1L, J1M, J1N, J1R, J1S, J1T, J1X, J1Z, J2A, J2B, J2C, J2E, J2G, J2H, J2J, J2K, J2L, J2M, J2N, J3P, J3R, J3T, J5V, J8L, J8M, J8N, J8P, J8R, J8T, J8V, J8X, J8Y, J8Z, J9A, J9B, J9H, J9J, J0A, J0C, J0E, J0G, J0H, J0K, J0T, J0V, G1A, G1B, G1C, G1E, G1G, G1H, G1J, G1K, G1L, G1M, G1N, G1P, G1R, G1S, G1T, G1V, G1W, G1X, G1Y, G2A, G2B, G2C, G2E, G2G, G2J, G2K, G2L, G2M, G2N, G3B, G3E, G3G, G3H, G3J, G3K, G3A, G3C, G3L, G3M, G3N, G6B, G6G, G6H, G6J, G6K, G6L, G6P, G6R, G6S, G6T, G6V, G6W, G6X, G6Y, G6Z, G7A, G9X, G0A, G0N, G0P, G0S, G0Y, J9E, J9L, J0B, J0W

Your responsibility as a customer, the day of delivery:

  • You must be on site: You are required to be on site at the time of delivery so that you can confirm that the furniture delivered meets your quality expectations and that it does not have any manufacturing defects. However, if you cannot be on site, a person aged 18 or over must be there to check the condition of the furniture delivered and sign that the furniture received and assembled was in good condition.
  • 3-hour appointment: Gone are the days when we asked you to take a weekday off to deliver a piece of furniture! With us, you select the day and time that suits you and we will be there! Obviously, you must give us an hour and a half before and after to arrive (3-hour time slot), in order to cover unforeseen events. You will have to be on site at the time of delivery to receive the delivery person, as well as for the entire duration of the assembly of the furniture, otherwise a penalty of $100 will be charged to you. Conversely, if we are unable to respect our commitment and arrive late, we will reimburse you for the delivery costs that we will have previously charged you.
  • Make space for the delivery person: It is your responsibility to ensure that the delivery person will have enough space to deliver the furniture properly. When we say "properly" we mean that you are responsible for ensuring that the entire path through which the delivery person will have to pass with the furniture in hand is clear (from the moment the delivery person takes the furniture out of the truck, to the path they will have to take, to the room in which the furniture will be assembled). If you are able to do so, it would be ideal to ensure that the truck can park as close to the front door as possible.
  • Provide us with relevant information upon delivery: If the delivery of the furniture requires special attention for the delivery person, it is your duty to notify us 24 hours before the pre-determined delivery time. Special attention for the delivery person could be for example: non-functional elevator, accommodation on the third floor, going through the back, etc. If a problem occurs at the time of delivery in relation to relevant information not mentioned, a penalty of $100 will be charged to you.
  • Allow for assembly time: Please allow about an hour (often less, but in case it takes longer) to allow us to properly assemble your furniture and get to know you!
  • Change or cancellation of delivery: We understand that changes of plans happen more often than not. In this case, we ask that you notify us at least 48 hours in advance, otherwise $100 will be charged to postpone the delivery to a later date.

$250 GIFT CARD

As part of our November Mega Sale, the first 20 customers who place an order meeting the conditions below will receive a $250 gift card.

ELIGIBILITY CONDITIONS

- Be among the first 20 customers to make a purchase during our November Mega Sale, starting November 3, 2025.

- The total order amount (before taxes) must be at least $2,500.

GIFT CARD DETAILS

- Only eligible customers will be contacted by email within a few days of their order to confirm that they will receive a gift card.

- Gift cards will be sent by email on January 8, 2026.

- The validity period will run from January 8, 2026, to June 30, 2026, inclusive.

- The gift card can be used both online and in-store, on all our products.