Returns Policy

Customer satisfaction is our priority. That's why we offer you a highly flexible return and refund policy*!

• Full refund after order processing : We understand that you might change your mind! That's why we offer our customers the option to change their mind and receive a full refund, free of charge, up to 30 days after receiving their order, for any product purchased at regular price. Products purchased at a discount are exchangeable, but not refundable.
• For one month, satisfaction guaranteed or your money back : Your satisfaction is our satisfaction! We understand the importance of aesthetics in your décor, which is why we promise to take back your furniture, no questions asked, if you're not happy with it. We have great confidence in our products, so much so that we're sure you'll love them! However, if within 30 days of the delivery date of your Woodstock & Co. product, you are not completely satisfied with your purchase, we will take back the furniture and refund the amount paid (less any delivery and pickup fees). We are very transparent in our return policy. No hidden fees. However, you must understand that we also need to protect ourselves, so here are a few rules to follow:
• Maximum 30 days: You have 30 days from the delivery date of the furniture to contact us and inform us of the problem. After 30 days, we will unfortunately have to refuse any returns except for defects covered by our manufacturer's warranty.
• Regular priced products: exchangeable and refundable
• Discounted products: exchangeable only.
• In its original condition: We meticulously inspect all furniture leaving our premises before it goes to its future home, and every time, at the time of delivery, we ensure with you that the furniture you receive meets the highest quality standards. Upon return, we require the same from you. The returned furniture must be in the same condition as it was delivered and therefore must not have any:
  • scratch
  • tasks
  • marks on the finish (the furniture must be inspected in sunlight to ensure no marks on the finish are visible)
  • other damage to the furniture

  Otherwise, we will not be able to return the product.

• Final sale: Custom-sized furniture is a final sale, therefore no exchanges or refunds will be possible after purchase.

* Return Procedure: Our satisfaction guarantee policy applies only to regular products available in our online store. For any return, please contact our customer service department to obtain a return authorization. Before initiating the return process, ensure that you meet ALL the conditions mentioned above; otherwise, the return cannot be authorized. We will then arrange a pickup date and time with you, during which you will be present at your home. We will pick up the item in question within a 3-hour window agreed upon in advance. For products shipped via Canada Post, you will be responsible for packaging the item to be returned and dropping it off at the post office nearest to your address. On the day of pickup: before leaving with the item, the delivery personnel will verify with you that the item is indeed in its original condition; otherwise, they will not be able to take the merchandise. Once the furniture is returned to our warehouse, a refund will be issued to the same payment method used for the original purchase. Depending on your bank, it may take up to 10 business days for the funds to be credited to your account.

Manufacturing defects

Legally, it is stated that "the law provides a warranty on the goods you purchase: they must be able to serve their intended purpose for a reasonable period of time."* This "reasonable period" varies depending on the price paid, the terms of the contract, and the conditions of use. The law stipulates five criteria: quality , durability , conformity , safety , and manufacturing defects . We are committed to offering you superior quality products free from defects. That being said, if your product does not meet the five criteria mentioned above, please contact our customer service department as soon as possible, and an expert will assess the problem with you. Our warranty covers manufacturing defects, but not damage related to normal wear and tear, such as scratches or stains, or alterations to the wood due to natural causes (small cracks in the wood) or external factors (temperature, humidity, etc.). Our warranty against manufacturing defects covers a period of two years from the date of delivery of your furniture. Furniture covered by the warranty against manufacturing defects may be exchanged or repaired, at the discretion of the production department, but is non-refundable under any circumstances.

The manufacturer covers the cost of shipping goods to be replaced or repaired when the customer paid for delivery at the time of the initial purchase. If the defective goods were picked up from the warehouse at the time of purchase, the customer is responsible for arranging and paying for the shipping of the goods to be replaced or repaired.

* Damage to or alteration of furniture caused by misuse and/or external factors (temperature, humidity, etc.) is not covered by the legal guarantee.