Contact our customer service department by email at info@woodstockcie.com , describing the problem to the best of your knowledge, and supporting it with photos and/or videos if possible. Please include your invoice number and a phone number where we can reach you if needed.
A quality assurance specialist will review your request. We will get back to you within 5 business days to inform you of the solution we can offer, or to request further information.
Exchange or repair: Based on our assessment, we will decide whether to exchange or replace the defective furniture. Please note that the manufacturing time for a new piece of furniture can take up to 8 weeks and the repair time for an existing piece can take up to 6 weeks.
